Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lea@castlesinthehair.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lea@castlesinthehair.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lea@castlesinthehair.com.
lease note: Final sale items are non-returnable as it is final sale.
Returns
You can return your wig or topper within 4 days of receiving it- Day 1 is the day it’s received. The buyer pays for return shipping. It must not have been cut, colored, or altered. If your return is not postmarked by day 4 of receiving it, it will be returned to you.
Requests for Store Credit
Within 4 days, (day 1 is the day you receive it) requests for store credit will be honored in the form of a store credit code to be used on a future purchase. The store credit amount will be 100% of the original purchase price ( minus original shipping, coupons, sales, etc). You will receive a code via email to be used at checkout on a future purchase. Store credit does not expire. Shipping will not be refunded.
Requests for Refunds
Requests for Refunds will incur a 10% restocking fee. Original shipping will not be refunded.
Please note- If you do not specify (to me)which you would prefer, refund, or exchange code, you will automatically be issued a credit code once we receive your piece.
For orders not yet shipped-
Please note- If you wish to cancel an order that had been placed, $60 is not refundable (10% if Shop Pay installment was used) Unfortunately I am not refunded any processing fees no matter if it’s been a minute or a few hours since you placed your order.